As of September 23, 2020
Telephone: +234(0) 807 182 4005
2. DATA COLLECTION AND USE
This policy applies to users of Petrostations’ services anywhere in the world, including users of Petrostations’ apps, websites, features or other services. It describes how Petrostations and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the world. This policy specifically applies to:
This policy also applies to those who provide information to Petrostations in connection with an application to use our services, or whose information Petrostations otherwise receives in connection with its services (such as contact information of individuals associated with Petrostations). All those subject to this policy are referred to as “users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.
Petrostations provides services to users throughout the world.
The data controller for the information you provide or that is collected by Petrostations or its affiliates is:
Mycoremobile Nigeria Limited. 18M Ewet Housing Estate, Uyo, Akwa Ibom State, Nigeria.
Questions, comments and complaints about Petrostations’ data practices can be submitted to Petrostations’ data protection office via email@example.com
We process personal information inside and outside Nigeria. Petrostations transfers users' information outside Nigeria on the basis of mechanisms approved under applicable laws.
The information we collect
The following information is collected by or on behalf of Petrostations:
This may include:
This may include:
Depending on the Petrostations services you use and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and Wi-Fi.
We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, and payment method. Also, if someone uses your promotion code, we may associate your name with that person.
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags and similar technologies that create and maintain unique identifiers. To find out more about these technologies, please view our terms and conditions.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
We enable users to communicate with each other and Petrostations via the Petrostations apps, websites and other services. For example, we enable stations and customers, and delivery partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Petrostations receives some information regarding the calls or texts, including the date and time of the call/text and the content of the communications. Petrostations may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.
This may include:
Petrostations may combine the information collected from these sources with other information in its possession.
How we use your information
Petrostations collects and uses information to enable reliable and convenient refill, delivery and other products and services. We also use the information we collect:
Petrostations does not sell or share your personal information to third parties for third party direct marketing purposes.
Petrostations uses the information it collects for purposes including:
Petrostations uses the information we collect to provide, personalise, maintain and improve our products and services. This includes using the information to:
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
3. Customer support
Petrostations uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
Petrostations uses the information we collect to enable communications between our users. For example, a station may text or call a customer to confirm a purchase or delivery partner may call a delivery recipient with information about their order.
Petrostations may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
Petrostations may also use the information to promote and process competitions and sweepstakes, fulfil any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a Petrostations user.
Petrostations may also use the information to inform you about elections, ballots, referendums and other political and policy processes that relate to our services.
We may use the information we collect to investigate or address claims or disputes relating to your use of Petrostations’ services, or as otherwise allowed by applicable law, or as requested by regulators, government entities and official enquiries.
Cookies and third-party technologies
Information sharing and disclosure
Some of Petrostations’ products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
Petrostations may share the information we collect:
This includes sharing your information with:
We love hearing from our users, including through public forums such as Petrostations blogs, social media and certain features on our network. When you communicate with us via these channels, your communications may be viewable by the public.
If you use a profile associated with another party, we may share your refill information with the owner of that profile. This occurs, for example, if you are:
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Petrostations processes and stores information in Nigeria on behalf of its international subsidiaries and affiliates.
Petrostations may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
Petrostations may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements or other policies, to protect Petrostations’ rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including refill information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Petrostations may share your information other than as described in this policy if we notify you and you consent to the sharing.
Information retention and deletion
Petrostations retains user profile and other information for as long as you maintain your Petrostations account.
Petrostations retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. Petrostations thereafter deletes or anonymises such information in accordance with applicable laws.
Users may request deletion of their accounts at any time. Following such request, Petrostations deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.
Petrostations requires user profile information in order to provide its services. It retains such information for as long you maintain your Petrostations account.
Petrostations retains certain information, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide Petrostations’ services, enable customer support, to enhance the user experience or for other operational purposes, Petrostations takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.
You may request deletion of your account at any time through the privacy settings in the Petrostations app or via Petrostations’ website.
Following such a request, Petrostations deletes the information that it is not required to retain. In certain circumstances, Petrostations may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Petrostations will delete your account as described above.
Petrostations may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if Petrostations shuts down a user's account because of unsafe behaviour or security incidents, Petrostations may retain certain information about that account to prevent that user from opening a new Petrostations account in the future.
3. Choice and transparency
Petrostations provides the means for you to see and control the information that Petrostations collects, including through:
You can also ask Petrostations to provide you with explanation, copies or correction of your data.
A. PRIVACY SETTINGS
The Privacy Settings menu in the Petrostations Customer app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Petrostations. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
B. DEVICE PERMISSIONS
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Petrostations app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Petrostations app seeks before you first use the app, and your use of the app constitutes your consent.
C. RATINGS LOOK-UP
After every refill, stations and customers are able to rate each other, as well as give feedback on how the refill went. This two-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for both stations and customers.
Your customer rating is available in the main menu of the Petrostations Customer app.
Your station rating is available in the Ratings tab of the Petrostations Partner app.
D. EXPLANATIONS, COPIES AND CORRECTION
You can ask Petrostations to:
You can make these requests by contacting Petrostations via firstname.lastname@example.org
You can also edit the name, phone number and email address associated with your account through the Settings menu in Petrostations’ apps. You can also look up your refills, orders and deliveries history in the Petrostations apps.
E. MARKETING OPT-OUTS
You can opt out of receiving promotional emails from Petrostations here. You can also opt out of receiving emails and other messages from Petrostations by following the instructions in those messages. Please note that, if you opt out, we may still send you non-promotional messages, such as receipts for your refills or information about your account.
4. Updates to this policy
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Petrostations apps or through other means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.