As of September 23, 2020

 

1. PREAMBLE

Petrostations takes data privacy seriously and are committed to keeping the trust bestowed on us by users. Thus, this privacy policy explains how we collect, share and use Personal Information, and your choices regarding this information.   We recommend that you read this privacy policy in full to ensure you are fully informed.

However, to make it easier for you to review the parts of this privacy policy that apply to you, if you have any questions or concerns about our use of your Personal Information, then please contact us using the following contact detail

Email: support@petrostations.com

Telephone: +234(0) 807 182 4005

 

2. DATA COLLECTION AND USE

Scope

This policy applies to users of Petrostations’ services anywhere in the world, including users of Petrostations’ apps, websites, features or other services. It describes how Petrostations and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the world. This policy specifically applies to:

• Customers: users who request or receive petrol refill
• Stations: users who provide petrol refill individually or through partner petrol stations.
• Delivery recipients: users who request deliveries of petrol or other items
• Delivery partners: users who provide delivery services

This policy also applies to those who provide information to Petrostations in connection with an application to use our services, or whose information Petrostations otherwise receives in connection with its services (such as contact information of individuals associated with Petrostations). All those subject to this policy are referred to as “users” for purposes of this policy.

The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.

Data controller

SUMMARY

Petrostations provides services to users throughout the world.

The data controller for the information you provide or that is collected by Petrostations or its affiliates is:

Mycoremobile Nigeria Limited. 18M Ewet Housing Estate, Uyo, Akwa Ibom State, Nigeria.

Questions, comments and complaints about Petrostations’ data practices can be submitted to Petrostations’ data protection office via support@petrostations.com

We process personal information inside and outside Nigeria. Petrostations transfers users' information outside Nigeria on the basis of mechanisms approved under applicable laws.

The information we collect

SUMMARY

Petrostations collects:

• Information that you provide to Petrostations, such as when you create your Petrostations account.
• Information created when you use our services, such as location, usage and device information.
• Information from other sources, such as Petrostations partners and third parties that use Petrostations APIs.

The following information is collected by or on behalf of Petrostations:

1. Information you provide

This may include:

• User profile: We collect information when you create or update your Petrostations account. This may include your name, email address, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, driving licence or passport if required by law, date of birth, photo and signature. This also includes station or insurance information. This also includes the preferences and settings that you enable for your Petrostations account.
• Background check information: We may collect background check information if you sign up to use Petrostations’ services as a Station or delivery partner. This may include information such as your petrol station history. This information may be collected by a vendor on Petrostations’ behalf.
• Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
• User content: We may collect information that you submit when you contact Petrostations customer support, provide ratings or compliments for other users, or otherwise contact Petrostations.

2. Information created when you use our services

This may include:

• Location information

Depending on the Petrostations services you use and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and Wi-Fi.

• • If you are a station or delivery partner, Petrostations collects location information when the Petrostations app is running in the foreground (app open and onscreen) or background (app open but not onscreen) of your device.
  • If you are a customer and have provided permission for the processing of location data, Petrostations collects location information when the Petrostations app is running in the foreground. In certain regions, Petrostations also collects this information when the Petrostations app is running in the background of your device if this collection is enabled through your app settings or device permissions.
  • Customers and delivery recipients can use the Petrostations app without allowing Petrostations to collect their location information. However, this may affect the functionality available on your Petrostations app. For example, if you do not allow Petrostations to collect your location information, you will have to enter the petrol station address manually. In addition, location information will be collected from the station during your refill and linked to your account, even if you have not allowed Petrostations to collect your location information.
• Transaction information

We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, and payment method. Also, if someone uses your promotion code, we may associate your name with that person.

• Usage information

We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags and similar technologies that create and maintain unique identifiers. To find out more about these technologies, please view our terms and conditions.

• Device information

We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

• Communications data

We enable users to communicate with each other and Petrostations via the Petrostations apps, websites and other services. For example, we enable stations and customers, and delivery partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Petrostations receives some information regarding the calls or texts, including the date and time of the call/text and the content of the communications. Petrostations may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.

3. Information from other sources

This may include:

• User feedback, such as ratings or compliments.
• Users providing your information in connection with referral programmes.
• Users requesting services for you or on your behalf.
• Users or others providing information in connection with claims or disputes.
• Petrostations business partners through which you create or access your Petrostations account, such as payment providers, social media services, or apps or websites who use Petrostations’ APIs or whose APIs Petrostations uses.
• Insurance services providers (if you are a Station or delivery partner).
• Financial services providers (if you are a station or delivery partner).
• Partner Petrol Stations (if you are a station who uses our services through an account associated with such other Station).
• Publicly available sources.
• Marketing service providers.

Petrostations may combine the information collected from these sources with other information in its possession.

How we use your information

SUMMARY

Petrostations collects and uses information to enable reliable and convenient refill, delivery and other products and services. We also use the information we collect:

• To enhance the safety and security of our users and services
• For customer support
• For research and development
• To enable communications to or between users
• To provide promotions or contests
• In connection with legal proceedings

Petrostations does not sell or share your personal information to third parties for third party direct marketing purposes.

Petrostations uses the information it collects for purposes including:

1. Providing services and features

Petrostations uses the information we collect to provide, personalise, maintain and improve our products and services. This includes using the information to:

• Create and update your account.
• Verify your identity.
• Enable refills, deliveries and other services.
• Process or facilitate payments for those services.
• Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.
• Track the progress of your refill or delivery.
• Enable features that allow you to share information with other people, such as when you submit a compliment about a station, refer a friend to Petrostations, or split charges.
• Enable features to personalise your Petrostations account, such as creating bookmarks for your favourite petrol station, and to enable quick access to previous Stations.
• Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research, and to monitor and analyse usage and activity trends.

2. Safety and security

We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:

• Screening stations and delivery partners prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe stations.
• our real-time ID checking feature, which prompts stations to share a selfie before going online. This helps ensure that the station using the app matches the Petrostations account we have on file, preventing fraud and helping to protect other users.
• Using device, location, profile, usage and other information to prevent, detect and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases, such incidents may lead to deactivation by means of an automated decision-making process.
• Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done using an automated decision-making process.

3.  Customer support

Petrostations uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:

• Direct your questions to the appropriate customer support person
• Investigate and address your concerns
• Monitor and improve our customer support responses

4. Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.

5. Communications among users

Petrostations uses the information we collect to enable communications between our users. For example, a station may text or call a customer to confirm a purchase or delivery partner may call a delivery recipient with information about their order.

6. Communications from Petrostations

Petrostations may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.

Petrostations may also use the information to promote and process competitions and sweepstakes, fulfil any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a Petrostations user.

Petrostations may also use the information to inform you about elections, ballots, referendums and other political and policy processes that relate to our services.

7. Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of Petrostations’ services, or as otherwise allowed by applicable law, or as requested by regulators, government entities and official enquiries.

Cookies and third-party technologies

SUMMARY

Petrostations and its partners use cookies and other identification technologies on our apps, websites, emails and online ads for purposes described in this policy.

Cookies are small text files that are stored on your browser or device by websites, apps, online media and advertisements. Petrostations uses cookies and similar technologies for purposes such as:

• Authenticating users
• Remembering user preferences and settings
• Determining the popularity of content
• Delivering and measuring the effectiveness of advertising campaigns
• Analysing site traffic and trends, and generally understanding the online behaviour and interests of people who interact with our services. We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services. Please see our terms and conditions for more information regarding the use of cookies and other technologies described in this section, including your choices relating to such technologies.

Information sharing and disclosure

SUMMARY

Some of Petrostations’ products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.

Petrostations may share the information we collect:

1. With other users

• For example, if you are a customer, we may share your first name, average customer rating given by stations, and refill locations with stations. If you share a Petrostations transaction with another customer, that customer may be told your name and may see refill location.
• If you are a station or delivery partner, we may share information with your customer(s) including your name and photo; your location; average rating provided by customers; total number of refills; for how long you have been using the Petrostations app; contact information (depending upon applicable laws). If you choose to complete a station profile, we may also share any information associated with that profile, including information that you submit and compliments that past customers have submitted about you. The customer/delivery recipient will also receive a receipt containing information such as a breakdown of amounts charged, your first name and photo, and the station from which you got a refill.

2. At your request

This includes sharing your information with:

• Other people at your request. For example, we may share your location with a friend at your request, or your refill information when you split charge with a friend.
• Petrostations business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, Petrostations may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs, Petrol suppliers or services, or those with an API or service with which we integrate, or business partners with whom Petrostations may partner to deliver a promotion, competition or specialised service.

3. With the general public when you submit content to a public forum

We love hearing from our users, including through public forums such as Petrostations blogs, social media and certain features on our network. When you communicate with us via these channels, your communications may be viewable by the public.

4. With the owner of Petrostations accounts that you may use

If you use a profile associated with another party, we may share your refill information with the owner of that profile. This occurs, for example, if you are:

• A customer using your employer’s Petrostations for Business profile, or taking refills arranged through Petrostations
• A station using an account owned by a partner Petrol station.
• A customer who takes a refill arranged by a friend or under a family profile.

5. With Petrostations subsidiaries and affiliates

We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Petrostations processes and stores information in Nigeria on behalf of its international subsidiaries and affiliates.

6. With Petrostations service providers and business partners

Petrostations may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:

• Payment processors and facilitators.
• Background check providers (stations and delivery partners only).
• Cloud storage providers.
• Marketing partners and marketing platform providers.
• Data analytics providers.
• Research partners, including those performing surveys or research projects in partnership with Petrostations or on Petrostations’ behalf.
• Vendors that assist Petrostations to enhance the safety and security of its apps.
• Consultants, lawyers, accountants and other professional service providers.
• Insurance and financing partners.
• Airports.

 

7. For legal reasons or in the event of a dispute

Petrostations may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing your information with law enforcement officials, government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements or other policies, to protect Petrostations’ rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including refill information.

This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

8. With your consent

Petrostations may share your information other than as described in this policy if we notify you and you consent to the sharing.

Information retention and deletion

SUMMARY

Petrostations retains user profile and other information for as long as you maintain your Petrostations account.

Petrostations retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. Petrostations thereafter deletes or anonymises such information in accordance with applicable laws.

Users may request deletion of their accounts at any time. Following such request, Petrostations deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.

Petrostations requires user profile information in order to provide its services. It retains such information for as long you maintain your Petrostations account.

Petrostations retains certain information, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide Petrostations’ services, enable customer support, to enhance the user experience or for other operational purposes, Petrostations takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.

You may request deletion of your account at any time through the privacy settings in the Petrostations app or via Petrostations’ website.

 

Following such a request, Petrostations deletes the information that it is not required to retain. In certain circumstances, Petrostations may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Petrostations will delete your account as described above.

Petrostations may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if Petrostations shuts down a user's account because of unsafe behaviour or security incidents, Petrostations may retain certain information about that account to prevent that user from opening a new Petrostations account in the future.

 

3. Choice and transparency

SUMMARY

Petrostations provides the means for you to see and control the information that Petrostations collects, including through:

• in-app privacy settings
• device permissions
• in-app ratings pages
• marketing opt-outs

You can also ask Petrostations to provide you with explanation, copies or correction of your data.

A. PRIVACY SETTINGS

The Privacy Settings menu in the Petrostations Customer app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Petrostations. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.

• Location information
  • Petrostations uses customers’ device location services to make it easier to get a safe, reliable refill whenever you need one. Location data helps improve our services, including navigation and customer support.
  • You can enable/disable or adjust Petrostations’ collection of customer location information at any time through the Privacy Settings menu in the Petrostations app, or via the settings on your mobile device. If you disable the device location services on your device, your use of the Petrostations app will be affected. For example, you will need to enter your refill locations manually. In addition, location information will be collected from the station during your refill and linked to your account, even if you have not enabled Petrostations to collect your location information.
• Share live location (customers)
  • If you have enabled the device location services on your mobile device, you can also enable Petrostations to share your location with your station from the time you start a refill to the end of your refill. This makes it easier for your station to calculate your bill.
  • You can enable/disable location sharing with your station at any time through the Privacy Settings menu in the Petrostations app. You can use the Petrostations app if you have not enabled location sharing, but it may be more difficult for your station to locate you.
• Notifications: Account and refill updates
  • Petrostations provides users with refill status notifications and updates related to your account. These notifications are a necessary part of using the Petrostations app and cannot be disabled. However, you can choose the method by which you receive these notifications through the Privacy Settings menu in the Petrostations app.
• Notifications: Discounts and news
  • You can enable Petrostations to send you push notifications about discounts and news from Petrostations. You can enable/disable these notifications at any time through the Privacy Settings menu in the Petrostations app.

B. DEVICE PERMISSIONS

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Petrostations app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Petrostations app seeks before you first use the app, and your use of the app constitutes your consent.

C. RATINGS LOOK-UP

After every refill, stations and customers are able to rate each other, as well as give feedback on how the refill went. This two-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for both stations and customers.

Your customer rating is available in the main menu of the Petrostations Customer app.

Your station rating is available in the Ratings tab of the Petrostations Partner app.

D. EXPLANATIONS, COPIES AND CORRECTION

You can ask Petrostations to:

• Provide a detailed explanation regarding the information Petrostations has collected about you and how it uses that information.
• Send you a copy of the information Petrostations has collected about you.
• Correct any inaccurate information that Petrostations has about you.

You can make these requests by contacting Petrostations via support@petrostations.com

You can also edit the name, phone number and email address associated with your account through the Settings menu in Petrostations’ apps. You can also look up your refills, orders and deliveries history in the Petrostations apps.

E. MARKETING OPT-OUTS

You can opt out of receiving promotional emails from Petrostations here. You can also opt out of receiving emails and other messages from Petrostations by following the instructions in those messages. Please note that, if you opt out, we may still send you non-promotional messages, such as receipts for your refills or information about your account.

 

4. Updates to this policy

We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Petrostations apps or through other means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.